Play Smart.
Stay in Control.

At sforzy, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe that every player across Bangladesh deserves access to a transparent, fair, and genuinely enjoyable platform where they remain in full control of their experience at all times.

Our responsible gaming programme is built on three principles: prevention, player empowerment, and timely support. Prevention means building safeguards directly into the platform so that at-risk patterns are identified early. Player empowerment means giving you practical tools — deposit limits, time-outs, and self-exclusion — that you can activate instantly from your account dashboard. Timely support means that our 24/7 English-language team is always available to help, without judgement.

sforzy actively monitors gaming behaviour for indicators of problem gambling. Where our systems detect unusual patterns — such as extended continuous sessions, rapid escalation of stake sizes, or repeated failed withdrawal requests followed by redeposits — our team may reach out proactively with responsible gaming guidance and resources. This is not an intrusion; it is a genuine commitment to player welfare that distinguishes sforzy from less responsible operators.

sforzy operates an absolute minimum age requirement of 18 years. No individual under the age of 18 is permitted to open an account, deposit funds, or participate in any game or betting market on the sforzy platform. This requirement applies to all players in Bangladesh without exception.

Age verification is a mandatory step in the account registration process. sforzy uses a multi-stage Know Your Customer (KYC) process to confirm that all players meet the minimum age requirement before they are permitted to make a first deposit or request a withdrawal. Documents accepted for age verification include a valid National Identity Card (NID), passport, or other government-issued identification that clearly shows the holder's date of birth.

Where we have reason to believe that an account has been created by or is being used by a person under the age of 18 — including following a report from a concerned parent or guardian — we will immediately suspend that account, freeze any balance, and initiate a full review. Any funds deposited by an underage player will be returned to the source payment method after the investigation is complete, and the account will be permanently closed.

Problem gambling can develop gradually and is often not immediately obvious — even to the person affected. Understanding the warning signs is the first step toward regaining control. The following checklist outlines common indicators that gambling may have moved beyond recreational entertainment.

If you recognise three or more of the following patterns in your own behaviour over the past month, we strongly encourage you to use one of the self-management tools described in the sections below, or to contact our support team for a confidential conversation.

One of the most effective ways to keep gambling within a budget you are comfortable with is to set a deposit or loss limit before you start playing. sforzy provides granular financial controls that you can configure at any time from your account dashboard under Settings → Responsible Gaming.

Limits take effect immediately when you reduce them. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies before the new higher limit becomes active — this gives you time to reconsider a decision that may have been made impulsively in the heat of a session.

If you feel that you need a more decisive break from gambling — whether as a precaution or because gambling is causing you genuine harm — sforzy provides both a temporary Time-Out feature and a longer-term Self-Exclusion option. Both can be activated immediately from your account dashboard or by contacting our support team.

How to activate Self-Exclusion at sforzy:

Beyond deposit limits and self-exclusion, sforzy provides a suite of in-platform tools designed to help you maintain awareness of your gambling activity and make informed decisions at every stage of your session.

If you are concerned about your gambling behaviour — or about the gambling behaviour of someone you care about — reaching out early makes a real difference. sforzy's support team is trained to handle these conversations with care and without judgement. We can help you activate self-exclusion, set limits, or simply talk through your options.

In addition to sforzy's internal support channels, the following types of organisations provide free, confidential help to individuals affected by problem gambling. We encourage any player who feels they need outside guidance to seek help from qualified counselling services in their area.

sforzy takes the protection of minors extremely seriously. We deploy multiple layers of technical and procedural safeguards to prevent anyone under the age of 18 from accessing our platform, and we actively cooperate with parents and guardians who raise concerns about underage access.

If you share a device or computer with younger family members, we recommend taking the following practical steps to prevent accidental or deliberate access to gambling content.